Operator file · Lebanon

Amber · recorded evidence

Roobet Review for Lebanon: Licence, Complaints and Domain Check

Evidence checked: 2026-09-14

Roobet Legal Status and Licence Record

Roobet is operated by Raw Entertainment B.V., a company registered in Curaçao under company number 157205. The platform holds a Curaçao eGaming licence with reference OGL/2024/687/0427, granted on 31 July 2024 and active at the time of verification in August 2026. The official certificate can be inspected at the Curaçao Gaming Authority certificate page.

Lebanon does not issue licences for online casino or betting operators. Lebanese law prohibits gambling activities except through the state-operated Casino du Liban. Offshore platforms like Roobet are not licensed or regulated by any Lebanese authority. On 31 January 2026, the Lebanese Internal Security Forces published a warning about illegal offshore betting platforms that request financial-account credentials and outlined a reporting route for suspected violations.

Is Roobet Legal in Lebanon?

Roobet is not licensed to operate in Lebanon. Lebanese law criminalises gambling outside the state-run venue. While Roobet does not block Lebanese IP addresses or prevent Lebanese residents from opening accounts, use by Lebanese citizens or residents carries legal risk. Lebanese authorities have publicly warned residents against using offshore platforms that request payment and identity documents. Enforcement has historically focused on operators and payment intermediaries rather than individual users, but the legal prohibition remains in force.

Users who open accounts or deposit funds on offshore platforms may encounter difficulties recovering funds if the operator imposes geographic restrictions retroactively, freezes accounts pending compliance checks, or declines to process withdrawals. Lebanese residents have no local regulatory recourse if a dispute arises with an offshore operator.

How to Verify the Official Roobet Domain

The official Roobet domain is roobet.com. Before opening an account or depositing funds, Lebanese users should verify the domain and operator identity. Follow these steps:

1. Visit the official domain roobet.com directly by typing the URL into the browser address bar. Do not follow links in unsolicited messages, social media posts or affiliate sites that do not disclose their destination clearly.
2. Check that the browser address bar shows exactly roobet.com.
3. Inspect the SSL certificate by clicking the padlock icon in the address bar. Confirm that the certificate is issued to the correct domain and entity.
4. Navigate to the licence or legal information section of the site, usually found in the footer. Cross-check the operator name, company number and licence reference against the official Curaçao Gaming Authority certificate.
5. Save a screenshot of the certificate page, licence reference and domain verification at the time of account opening. These records are essential if a complaint or dispute arises.

Roobet Terms, Account Rules and Verification

Roobet publishes terms and conditions that describe account eligibility, verification requirements, deposit and withdrawal processes, and complaint-handling procedures. The terms are set unilaterally by the operator and may change without individual notice to users. Key areas that affect Lebanese users include:

• Eligibility: The published by the operator terms describe account eligibility.
• Verification: The published by the operator terms describe verification procedures.
• Withdrawals: The published by the operator terms describe withdrawal procedures.
• Complaints: The published by the operator terms describe complaint handling.

Lebanese users should read the full terms before depositing and understand that the operator's internal policies, not Lebanese law, govern the account relationship.

Roobet Complaint Context and User Reports

Independent complaint databases collect user reports about online gambling operators. The AskGamblers complaint index contained dated Roobet user reports and outcomes at the time of review in August 2026.

These reports are user allegations, not verified findings by a regulator or court. Their presence provides context but does not establish that any individual allegation is true, prove a recurring pattern or predict how another case will be handled. No Lebanese regulatory body investigates or resolves complaints about offshore operators.

What to Do if Roobet Locks an Account or Delays Verification

If Roobet locks your account, requests additional verification documents, or delays a withdrawal, follow these steps to document the situation and pursue resolution:

1. Gather all records: Save every email, chat transcript, screenshot and document you submitted. Note dates, times and the names of support agents if provided.
2. Request a written explanation: Ask Roobet to provide a clear written explanation of the account hold, verification requirement or withdrawal delay. Use email rather than live chat to create a permanent record.
3. Respond to requests: If the operator requests additional information under its verification procedures, keep copies of your response and note when it was sent.
4. Follow up in writing: If the operator does not respond or resolve the issue, send a follow-up message that clearly states the unresolved issue and requested outcome.
5. Escalate to the licence holder: If Roobet does not resolve the dispute, contact the Curaçao Gaming Authority or the licence validation contact listed on the certificate. Include a summary of the issue, copies of communications and evidence of your attempts to resolve the matter directly.
6. Report to Lebanese authorities if fraud is suspected: If you believe the operator has committed fraud or misrepresented its services, report the matter to the Lebanese Internal Security Forces using the contact route published in their January 2026 warning. Lebanese authorities may not recover funds, but reports contribute to enforcement intelligence.
7. Document the complaint independently: A dated complaint record can preserve the user's account of events, although publication does not establish that the allegations are true or guarantee a response.

Lebanese users have no right to local regulatory intervention, and offshore operators are not required to accept Lebanese jurisdiction or arbitration. Documentation is the only practical tool for dispute resolution.

Payment Methods and Lebanese Pound Considerations

The published by the operator terms describe deposits and withdrawals but the reviewed records do not establish Roobet's current payment-method availability, support for the Lebanese pound or conversion arrangements for Lebanese users. Availability and applicable conditions should therefore be checked before any transaction.

Keep deposit and withdrawal confirmations, transaction identifiers, displayed amounts, dates and any related operator correspondence. These records can help identify what was requested and what happened if a payment dispute later arises.

For more guidance on managing LBP and international payments, see the Lebanese pound payment guide.

Responsible Gambling and Risk Awareness

The reviewed records do not establish which responsible-gambling controls are currently available through Roobet. Before opening an account, check the operator's current terms and account controls and consider whether the available limits match your needs. If you or someone you know needs help managing gambling behaviour, visit the safer gambling resources page for support information.

Alternatives and Comparison

Lebanese users considering Roobet may also research other offshore operators. Licence status, operator identity, terms and complaint context should be checked separately for each named service rather than inferred from Roobet's records. Other operator dossiers available for the Lebanese context include:

• Rainbet
• 1win
• Megapari
• 888casino
• LeoVegas

The distinction between an official licence record, an operator's own terms and user-submitted complaints matters. An official certificate can support specific licence and entity details. Operator terms show what the business states about its own processes. Complaint indexes provide allegations and recorded outcomes, not regulatory findings. Learn more on the methodology page.

How Lebanese Users Should Document a Complaint

If you decide to use Roobet despite the risks and later need to file a complaint, thorough documentation is essential. Create a complaint file that includes:

1. Account details: Username, registration date and account number if available.
2. Transaction records: Deposit confirmations, withdrawal requests, transaction IDs, amounts and dates.
3. Communications: Emails, chat transcripts and screenshots of correspondence with Roobet support.
4. Submitted material: Copies of material sent during the operator's verification process, with submission dates.
5. Licence and domain verification: Screenshots of the Curaçao certificate and operator information as they appeared when checked.
6. Timeline: A written chronology listing each action, response and unresolved point.

Present the complaint first through the process described in the operator's terms and retain proof of submission. If suspected conduct falls within the warning issued by the Lebanese Internal Security Forces, use the reporting route identified there. An independent complaint index may provide contextual records, but it is not a regulator and a user report remains an allegation. For more guidance, see the complaints and cybercrime guide.

Frequently Asked Questions

Summary and Verdict

The official certificate showed roobet.com operated by Raw Entertainment B.V., company 157205, under Curaçao licence OGL/2024/687/0427. It was granted on 31 July 2024 and displayed as active when checked on 25 August 2026. The operator's terms describe eligibility, verification, deposits, withdrawals and complaint handling. An independent index displayed dated user reports and outcomes, but those records are contextual allegations rather than official findings.

The amber assessment reflects an unresolved local evidence gap rather than an official adverse finding against Roobet. The available primary record supports the stated offshore licence and operator, while the reviewed records do not establish Lebanese authorisation, local availability, payment support or a tested withdrawal outcome. Lebanese users should distinguish the official certificate from operator statements and user reports, verify the precise domain and preserve transaction and complaint records. For further guidance, see the legal status overview, LBP payment guide and complaints and cybercrime resources.